Rapid Response Medical Solution
Legal

Privacy Notice

Last updated: July 18, 2026

Rapid Response Medical Solution ("Rapid Response," "we," "us") is committed to handling personal and health information with strict confidentiality and care. This notice explains what we collect, how we use it, and the rights you have.

1. Who this notice applies to

This notice applies to individuals scheduling tests, employees or applicants tested through an employer program, employer/organization contacts, and visitors to our website.

2. Information we collect

  • Contact details: name, email, phone, employer, job title.
  • Testing information: test type, collection date/time, chain-of-custody data, specimen identifiers, donor ID verification, and laboratory results.
  • Health information received in connection with testing and Medical Review Officer (MRO) review, where applicable.
  • Website data: IP address, device/browser information, and pages viewed, collected via cookies and standard server logs.

3. How we use information

  • Schedule, perform, and report testing services.
  • Verify identity, maintain chain of custody, and support MRO review.
  • Communicate with you about appointments, results, and support requests.
  • Meet legal, regulatory, and DOT/Part 40 compliance obligations.
  • Protect the security and integrity of our services.

4. How we share information

Rapid Response does not sell personal information. We share information only:

  • With the employer or authorized party that ordered the test, limited to what they are entitled to receive.
  • With certified laboratories, MROs, and specimen collectors involved in the test.
  • With service providers who host, secure, or support our platform under confidentiality obligations.
  • When required by law, subpoena, court order, or DOT regulation.

No mobile opt-in or text message consent will be shared with third parties or affiliates. Mobile phone numbers collected for SMS communications, and the associated consent records, are used solely by Rapid Response Medical Solution and are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

5. Confidentiality & security

Results are released only to authorized parties through secure channels. Specimens are handled under documented chain-of-custody procedures. We use administrative, technical, and physical safeguards aligned with HIPAA principles to protect information in our custody.

6. Data retention

We retain records for the periods required by applicable federal and state law, including DOT Part 40 recordkeeping requirements. After the retention period, records are securely destroyed or de-identified.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent where processing is based on consent. Some rights are limited where records must be retained for regulatory reasons.

8. Cookies

Our website uses essential cookies for site functionality and limited analytics to help us improve the experience. You can control cookies through your browser settings.

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children except in connection with authorized parental/legal DNA or medical testing arrangements.

10. Changes to this notice

We may update this notice from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be highlighted on this page.

11. Contact us

For privacy questions, records requests, or to exercise your rights, contact:

This notice is provided for informational purposes and does not create a contract or legal obligation beyond those imposed by applicable law. See our contact page to reach our team.

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